Neuroscience
We’ve all experienced rudeness at work; at the time it’s offensive and can harm our creativity, but it bears even darker fruits in the long-term, as repeated exposure is associated with depression, anxiety and psychological distress.
How do people deal with rudeness? When is it buried away, and when addressed? A new study suggests that we actually tend to ignore it most of the time. However more offensive acts may set us off – unless we are particularly emotionally sensitive, in which case, the greater the rudeness, the more likely we are to bury our heads in the sand.
Maquarie University’s Larissa Beattie and Barbara Griffin asked 92 customer service and admin employees at a security company to keep a diary of their experiences and responses to workplace incivility, on eight days spread over four weeks.
People of all personality types mostly (80 per cent of the time) just ignored instances of mild rudeness at work. But when rudeness was more serious, personality made a difference. In these situations, emotionally stable people became more likely to respond in some way (either by retaliating, seeking support or even forgiving the perpetrator), whereas high scorers in neuroticism were even more likely to keep their head down and ignore the incident.
The reasons for this difference aren’t clear from the research. This isn’t about neurotic people being scared to react to bullying from authority figures, as the status of the aggressor was not related to this effect. However, people with high trait neuroticism tend to avoid highly arousing negative situations in general, so it makes sense that they should want to avoid confrontations at work.
In this study, each individual showed a wide repertoire of responses to incivility - sometimes ignoring, sometimes reacting in kind, and in some instances taking it out on others. Context clearly matters, with temperament leaning us in different directions. Unfortunately, the study doesn’t give us an understanding of which responses lead to better outcomes; ignoring may be a healthy reaction in many cases, but we also know that sometimes outbursts of anger are needed to draw attention to workplace injustices. It’s in this context that the reaction of people with high trait neuroticism is concerning, as these more serious events may be precisely the ones that call for a reaction.
Also bear in mind the study looked at a range of roles, but only from a single organisation; it would be useful to explore this issue elsewhere to see how it generalises outside of a certain corporate culture. Given the impact that negative interactions have on job satisfaction and turnover, it’s important that we understand the reasons why some people suffer in silence.
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Beattie, L., & Griffin, B. (2014). Accounting for within-person differences in how people respond to daily incivility at work Journal of Occupational and Organizational Psychology, 87 (3), 625-644 DOI: 10.1111/joop.12067
--further reading--
The harm caused by witnessing rudeness
Self-doubt turns bosses into bullies
A misogynistic workplace is bad for male employees too
Post written by Alex Fradera (@alexfradera) for the BPS Research Digest.
- How Rudeness Spreads Like A Contagion
University of Florida researchers have finally put a long-standing hypothesis about rudeness to the test. The history to this is a study published in 1999 [pdf] that showed rudeness can create a vicious circle between individuals – if you’re rude...
- The Harm Caused By Witnessing Rudeness
Seeing one person be rude to another can stunt a person's creativity, impair their mental performance and make them less likely to be civil themselves. Christine Porath and Amir Erez, who made this finding, say it has profound implications for the...
- Thoughts Of Revenge Can Backfire
Who doesn't indulge in a few revenge fantasies from time to time? Unfortunately, when it comes to a dastardly colleague bullying you at work, the temptation to plot revenge, though irresistible, may well backfire. Bernardo Moreno-Jiménez and colleagues...
- A Misogynistic Workplace Is Bad For Male Employees Too
Witnessing the harassment or uncivil treatment of women at work is bad not only for female employees, but for the productivity of the whole organisation. That’s according to Kathi Miner-Rubino and Lilia Cortina in America, who surveyed 871 female and...
- Measuring Our Mood At Work
Negative events at work, like being criticised, affect our mood far more than positive events, such as receiving praise. That’s according to Andrew Miner from the University of Minnesota and his colleagues. They gave 41 employees a palmtop computer...
Neuroscience
“Just try to ignore it”: How neurotic people respond to extreme rudeness at work
How do people deal with rudeness? When is it buried away, and when addressed? A new study suggests that we actually tend to ignore it most of the time. However more offensive acts may set us off – unless we are particularly emotionally sensitive, in which case, the greater the rudeness, the more likely we are to bury our heads in the sand.
Maquarie University’s Larissa Beattie and Barbara Griffin asked 92 customer service and admin employees at a security company to keep a diary of their experiences and responses to workplace incivility, on eight days spread over four weeks.
People of all personality types mostly (80 per cent of the time) just ignored instances of mild rudeness at work. But when rudeness was more serious, personality made a difference. In these situations, emotionally stable people became more likely to respond in some way (either by retaliating, seeking support or even forgiving the perpetrator), whereas high scorers in neuroticism were even more likely to keep their head down and ignore the incident.
The reasons for this difference aren’t clear from the research. This isn’t about neurotic people being scared to react to bullying from authority figures, as the status of the aggressor was not related to this effect. However, people with high trait neuroticism tend to avoid highly arousing negative situations in general, so it makes sense that they should want to avoid confrontations at work.
In this study, each individual showed a wide repertoire of responses to incivility - sometimes ignoring, sometimes reacting in kind, and in some instances taking it out on others. Context clearly matters, with temperament leaning us in different directions. Unfortunately, the study doesn’t give us an understanding of which responses lead to better outcomes; ignoring may be a healthy reaction in many cases, but we also know that sometimes outbursts of anger are needed to draw attention to workplace injustices. It’s in this context that the reaction of people with high trait neuroticism is concerning, as these more serious events may be precisely the ones that call for a reaction.
Also bear in mind the study looked at a range of roles, but only from a single organisation; it would be useful to explore this issue elsewhere to see how it generalises outside of a certain corporate culture. Given the impact that negative interactions have on job satisfaction and turnover, it’s important that we understand the reasons why some people suffer in silence.
_________________________________
Beattie, L., & Griffin, B. (2014). Accounting for within-person differences in how people respond to daily incivility at work Journal of Occupational and Organizational Psychology, 87 (3), 625-644 DOI: 10.1111/joop.12067
--further reading--
The harm caused by witnessing rudeness
Self-doubt turns bosses into bullies
A misogynistic workplace is bad for male employees too
Post written by Alex Fradera (@alexfradera) for the BPS Research Digest.
- How Rudeness Spreads Like A Contagion
University of Florida researchers have finally put a long-standing hypothesis about rudeness to the test. The history to this is a study published in 1999 [pdf] that showed rudeness can create a vicious circle between individuals – if you’re rude...
- The Harm Caused By Witnessing Rudeness
Seeing one person be rude to another can stunt a person's creativity, impair their mental performance and make them less likely to be civil themselves. Christine Porath and Amir Erez, who made this finding, say it has profound implications for the...
- Thoughts Of Revenge Can Backfire
Who doesn't indulge in a few revenge fantasies from time to time? Unfortunately, when it comes to a dastardly colleague bullying you at work, the temptation to plot revenge, though irresistible, may well backfire. Bernardo Moreno-Jiménez and colleagues...
- A Misogynistic Workplace Is Bad For Male Employees Too
Witnessing the harassment or uncivil treatment of women at work is bad not only for female employees, but for the productivity of the whole organisation. That’s according to Kathi Miner-Rubino and Lilia Cortina in America, who surveyed 871 female and...
- Measuring Our Mood At Work
Negative events at work, like being criticised, affect our mood far more than positive events, such as receiving praise. That’s according to Andrew Miner from the University of Minnesota and his colleagues. They gave 41 employees a palmtop computer...